| Insurance
Claims 
Responding to
claims early, effectively and with empathy is at
the heart of our
responsibility as an insurance company. Our in-house
Claims Department is comprised of experienced professionals
who are committed to providing high quality claims
handling through fair and timely resolution. Your
satisfaction with the processing and outcome of
your claim is our top priority.
General Guidelines
While
each situation will be different, there are some
general guidelines you can follow after an accident
or injury has occurred.
Do’s:
- Report
all claims immediately to your insurance agent.
- Call
B&M immediately if the accident involves serious
bodily injury or death.
- Document
the facts of the accident or injury.
- Obtain
names, addresses and phone numbers of witnesses.
- Forward
correspondence, bills, reports and other documents
to B&M.
- Reference
your policy number on all correspondence.
- Include
your claim number on all correspondence.
- Familiarize
your management staff with these procedures.
Don’ts:
- Don’t
reveal information about your insurance coverage
other than company and agent’s name to anyone.
- Don’t
admit responsibility for the accident or injury.
- Don’t
discuss the accident or injury with anyone other
than your insurance agent, his authorized representative,
or law enforcement officials.
- Don’t
provide copies of documents to persons other than
Markel associates or authorized representatives.
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